Quality Support Manager
| Description |
My client, a leading law firm in the centre of Leeds is currently seeking a quality support manager to join their team. Reporting to the Deputy Head of Practice Governance & Risk you will Manage Quality Support Services (internal compliance audit) team based throughout the UK, including: Chairing team meetings, conducting one to ones and performance reviews, overseeing recruitment, work allocation, people development, coaching and other management responsibilities as required. Working alongside the auditors you'll be agreeing, setting and delivering compliance audit programmes. You'll be working with the QSS Executives to ensure project plans are in place for each audit, teams are fully briefed and, where appropriate, ensuring the team’s activities are managed throughout the audit. Working with QSS Executives, oversee and/or lead audit closure meetings to discuss findings with the client. Act as the contact point for the business in respect of the capacity of the team, keeping the audit schedule under review. Undertake compliance audits if audit resource is temporarily insufficient. Feedback to Deputy Head of Practice Governance & Risk and the business on evaluation results. Use SharePoint software and Microsoft Office to co-ordinate and provide accurate reports, and monitor performance. Co-ordinate and ensure the delivery of timely and comprehensive reporting on performance against key performance indicators, highlighting areas where indicators have not been met and identifying any trends and patterns in compliance levels. Act on issues as they arise to ensure any corrective actions are recorded, in place and effective. Ensure that the audit process is kept under continual review, making appropriate improvements as and when required Manage ISO procedures relating to substandard service and corrective action. Champion quality and continuous improvement under ISO 9001 and ISO 27001. Manage and co-ordinate ISO assessment and surveillance visits. |
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| Skills & Requirements |
The Person: Excellent experience of evaluating/auditing quality standards, typically gained through experience within a professional environment or law firm. Exposure to implementation and auditing of ISO accreditation and Standards with the ability to agree audit criteria for ISO Standards. Previous experience of co-ordinating evaluations is highly desirable. Experience of team leadership or team management. Educated to degree level or equivalent, with CQI or a similar quality management qualification. Holding or working towards a suitable and recognised qualification or certificate in Quality Auditing such as a Diploma in Internal Audit Practice, Internal QMS Auditor, QMS Series Auditor/Lead Auditor. A knowledge of risk based approaches to compliance Previous experience within an ISO9001 or Lexcel environment. Experience of ISO 27001 would be beneficial. Experience of Microsoft Office packages with preferably a working knowledge of Sharepoint. Experience of working autonomously and managing own workload and supervising that of team members with the ability to work effectively in both physical and ‘virtual’ teams. Excellent communication skills including the confidence to conduct interviews as part of the evaluation process whilst being. assertive yet highly customer focused. The ability to identify information from a number of sources quickly. Excellent time and self management skills with a self motivated and well organised approach. Superb attention to detail and a concern for quality, together with the ability to maintain concentration and accuracy when carrying out repetitive tasks. Flexible to work in all office locations |
| Industry | Legal |
| Location | Leeds |
| Salary | £35-£40k |
| Start Date | ASAP |
It is unlawful to employ a person for this vacancy who does not have permission to live and work in the United Kingdom. Unless the vacancy description states otherwise please ensure you have this permission before applying.
CLD Recruitment (Leeds) are acting in the capacity of an Employment Agency for this vacancy.
