First Contact Team Advisor

Leeds, West Yorkshire, England
£15,000 - £16,000 annum

Job Details

Customer Service Advisor
Salary - £15,000 - £16,000 DOE

We are recruiting for a customer service role to join a continuously growing conveyancing department, this is a fantastic opportunity to develop within a successful law firm based in Leeds City Centre.

It is essential that you have worked within Customer Services previously preferably within a high volume environment, however my client will also consider applicants from a retail background where customer services is paramount, the key element of this role to be professional, personable and patient whilst dealing with clients, complaints and queries.

Main Responsibilities

* To be the central point of contact for all complaints that are made to the unit, investigating, evaluating and managing each one to ensure that the firm handles all complaints (both written and verbal) in a fair and transparent way.

* Evaluate each complaint and determine an appropriate course of action and where appropriate, redress. This will typically involve reviewing and assessing the client file and comparing case notes etc against our SLA's, in order to understand the merit of each complaint and where necessary to mitigate against it.

* Co-ordinate, lead and manage all complaints in accordance with the Complaints Handling Policy, moving through the appropriate stage(s) of the complaints procedures, working with managers and colleagues so that complaints are resolved at the earliest stage and, where appropriate, advising senior managers on appropriate forms of redress where complaints are upheld.

* Ensuring that appropriate systems are in place so that all complaints are processed and resolved in a timely, fair and transparent manner.

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.

How to apply

Apply Here

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CLD Recruitment (Leeds) Ltd
Unit 10
Pavilion Business Park
Royds Hall Road
LS12 6AJ
0113 829 3380