POST ROOM TEAM LEADER
Leeds city centre
Salary £22,000 - £25,000 per annum
Working hours: Monday - Friday 07.30 - 16.00.
All applicants must pass a credit check and 5 years referencing.
Working within the Post Room and Facilities environment for this large legal company, you will be responsible for your own workload as well as managing the team on a daily basis.
This does not set out every responsibility but provides an overview of the main areas of responsibility.
*Monitor appropriate system work records to ensure that all work is progressed to meet challenging productivity targets.
*Monitor of individual performance, quality and productivity.
*Ensure that the workload is equitably distributed within the team.
*Effectively schedule, and manage, all breaks to ensure that the Team is adequately resourced at all times.
*Management of holiday and absence in the team.
*Act upon issues concerning performance, time-keeping, absence and holidays promptly and appropriately.
*Update the team with changes in procedures.
*Facilitate regular team meetings. Conduct return to work interviews when Team members return to work following an absence.
*Conduct all 12 week reviews for new Team Members and monthly one to one review meetings for all Team Members.
*Ensure that Personal Development Plans for all Team Members are developed, acted upon, maintained and reviewed.
*Liaise with the departmental manager and in turn the Coach Trainer to ensure that all team members receive on-going coaching, training and development.
*Be involved in the resolution of discipline/grievance/performance issues in line with company policies.
*Respond to client/service queries or complaints at the initial stages in line with the internal complaints procedure, maintain a complete and accurate file and submit reports as required in a timely fashion.
*Understand all aspects of the process and where appropriate undertake tasks within the process
The following skills are essential:
*Ability to meet tight deadlines and targets & work under pressure.
*Good team player, but, also ability to work on own initiative.
*Good attention to detail.
*Good communication and customer service skills.
*Good organisational skills.
*Good data input skills.
*Experience of working in a high volume environment.
*Previous management experience, or experience of supervision/development of staff
*Previous experience within Mailroom and/or Document Services
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
How to apply