Sales and Service Administrator
Salary £16,500 - £17,000 + bonuses (OTE £19,738)
I am recruiting for this Client who is a leading organisation within their field and who covers the whole of the UK from their Leeds office.
To be successful in this role you must be a confident and self-motivated individual who strives on building, developing and maintaining strong relationships with their client base.
You will join their internal sales and service team where you will liaise with regular clients on a weekly basis to:
*Deal with incoming calls; advise customers on products
*Process sales orders on a bespoke windows based system
*Prepare system quotations, source products if not stocked & follow up as required
*Liaise with external sales teams within nominated geographic areas
*Establish / build business relationship with internal/ external customers
*Liaise with customers on delivery re-scheduling and re-sourcing if required
*Pro-active calling as and when required to your customer base
*Maintain and monitor quotation and lead enquiry files
*Provide excellent customer service at all times
You will also be required to:
*Feed into and work with the Telesales Management team and contribute towards the operational plans that delivers the telesales strategy.
*Develop your customers and promote items as and when possible
*To meet & exceed sales and quality targets.
*To be responsible for upselling and processing sales within a geographical area working closely with external field sales representatives to co-ordinate their orders, quotations and samples
*Using effective planning to initiate and accept customer orders by telephone, email and fax in accordance with established procedures and quality standards.
*With training and support develop a good knowledge of customer's needs, competitor activity and the company's products / resources.
*With training and support develop a strong product and supplier knowledge.
*Respond to customer complaints / enquiries in accordance with established procedures and quality standards.
*Operate both manual and computerised ordering / information systems.
*To have a good telephone manner exercising telephone selling skills to show an understanding of the catering equipment market.
*Maintain regular communication with the appropriate field sales teams ensuring you are aware of any new developments in their areas.
*Maintain and enhance effective working relationships with one's peers, work colleagues and customers.
*To demonstrate both a flexible and determined approach whilst being able to work as part of a team.
*To cooperate in the centres compliance with the Company's Health & Safety policy.
To apply for this role of for a confidential discussion, please contact me.
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
How to apply