Online Customer Support - Immediate Start!
Full time / Part time roles available on both a temporary and fixed term basis.
You will be required to work a mixture of day shifts / evenings / and weekends.
Leeds City Centre
Do you have a love for resolving issue and a background within Customer Service?
A number of Full Time Online Customer Support Advisors are required to join a busy contact centre environment in Leeds City Centre. This is a busy role and you will be responsible for responding to posts on various social media platforms including Twitter and Facebook.
To be successful in this role you need to be alert and able to respond quickly and accurately to multiple tweets and Facebook posts / comments. This company have a very large social media following and receive a wide range of Tweets and comments that will need responding to in a professional yet down to earth manner. These tweets and posts will range from customer complaints, queries & general comments around products through to service-related questions and comments.
To be suited for this role you must have previous customer service experience along with excellent written communication skills. This role would be suited to someone that ideally lives close to City Centre due to shift patterns.
This is not your typical noisy contact centre environment, more of an open plan office offering flexible / varied shift patterns and not sat with a headset taking vast amount of calls.
Other skills & experience required:
*Maths & English GCSE C+
*Excellent eye for detail + accurate keyboard skills
*Exceptional written and spoken English grammar
*Demonstrate excellent communication skills across all levels
*Good levels of IT
If you are looking for a step into a different career this position is the perfect opportunity for you. This is a long term / ongoing position and for the right person who demonstrates the right behaviours and work ethic and may possibly have the option to become a fixed term contact or permanent.
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
How to apply