Service Manager

Service Manager
Horsham
Up to £48,000 DOE

My client is seeking an experienced Service Manager to join their amazing team! The main purpose of the role is taking overall responsibility for the effective management of all aspects of the service, thereby ensuring the provision of the highest quality standards of diagnosis, specific care and treatment, driven by the needs of the individual.


Responsibilities:

* Demonstrate professional leadership and provide 'hands on' management support and guidance, managing staff activities and influencing their practices and attitudes.
* Assume line management responsibilities for the senior management team and lead clinicians where appropriate, to provide operational support and direction. Ensuring that performance standards are identified and met.
* Take responsibility for setting and monitoring of budgets, capital and revenue, within location.
* Take overall responsibility for recruitment, employment and working practises, complying with Employment Law and contractual obligations. To include the provision of Induction, training and support as required in respect of the statutory responsibilities of the service
* To be an active member of the Service Management group and on occasion to take on additional defined responsibilities in relation to events such as investigations, disciplinary/grievance hearings and the provision of management support to other services.
* Promote the ethos of exceptional customer responsiveness throughout the service to all stakeholders including service users, families, purchasers, referrers and other professional partners. This may require additional and or unsocial hours and or overnight stays.
* Produce and implement an annual business development plan to support the management and development of existing and new service provision.
* Participate in conferences and marketing opportunities as an ambassador of our service
* Take a lead responsibility for the provision and management of on-call systems for location, including out of hours management support to the team within location.
* To ensure all Service Users have received and been involved in their assessment, support plans, person centred plans and ongoing reviews.
* To be responsible for the financial accounting systems on location and service user finances.
* Ensure at all times the effective health, welfare and safeguard needs of all individuals are met in line with legislation.
* To take a lead role, in conjunction with the multidisciplinary team, in the provision of the review process, ensuring review reports are of a professional standard and collated in a timely manner. Chair review meetings as required and facilitate Service User involvement at all levels.
* Ensure through the leadership of the teams, that Service Users are empowered to pursue educational and vocational goals to contribute to their life-long learning, their independence and the achievement of aspirations and quality lifestyle.
* Ensure at all times that the physical environment is safe for everyone in accordance with appropriate legislation and best practise, in addition that the environment is adapted to promote a homely atmosphere and maximum independence to service users, based on the best available knowledge.
* To be responsible for all environments, vehicles and equipment within the location, ensuring they are fit for purpose and maintained to an acceptable and safe standard. To be responsible for the planned service and maintenance needs at the location.
* To constantly monitor quality standards through the use of agreed audit and governance outcome measures. Working in conjunction with Quality Assurance and Health and Safety departments to both reflect and act upon issues of quality and standards within the service, with the aim of striving towards continuous improvements.
* To take overall responsibility for all reporting procedures, both internal and external, ensuring that best practise is adhered to.
* To be responsible for the ongoing review of all areas of risk management within the designated location.

Qualifications

* QCF(NVQ) level 5 in Health and Social Care or equivalent

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.

How to apply